Processes relating to consumer transactions and disputes involving goods or services.
General scope
Consumer law considers the parties’ capacities, the subject of the transaction, the contract and sales or service documents together. The nature of the product or service and the date of the reported problem matter.
The competent body and procedure may vary with the nature and monetary value of the dispute. For thresholds that may be updated annually, official sources applicable on the application date are checked.
Main topics
- Defective goods and services
- Consumer contracts
- Distance transactions
- Applications to consumer arbitration committees
- Consumer court proceedings
Points for initial assessment
Identify the parties’ capacities
Assess whether the transaction is a consumer transaction together with the contract and purpose.
Keep the documents
Maintain invoices, contracts, delivery and service records chronologically.
Check the current application route
Verify the competent body and current thresholds for the application date from official sources.
